Refund and Returns Policy

Guidelines

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1. Returns & Exchanges
Due to the nature of cosmetic and personal-care products, we follow a no-return policy except in the following cases:

✔ Return Accepted If:

You received a damaged, leaking, or broken product.
You received the wrong product, shade, or variant.
The product delivered is past expiry.
In such cases, returns/exchanges are accepted only if the product is unused and in original packaging.

2. Refund Eligibility

Refunds are provided only in the following situations:

✔ You will receive a full refund if:

Your order arrives damaged, and you report it within 24–48 hours with photo/video proof.
You receive a wrong product.
Your order is lost in transit.

✘ Refunds will NOT be issued if:

Product has been used, opened, or tampered with.
You changed your mind after purchase.
The product did not suit you (because natural products may react differently to individual skin types).

3. How to Request a Return or Refund

Email us at lakshmikaayurvedam@gmail.com within 48 hours of delivery.

Share the following details:

4. Replacement Timeline

Once approved, your replacement will be shipped in 3–5 working days.
Refunds (if applicable) will be processed to your original payment method within 5–7 working days.

5. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:
Lipsticks, lip balms, kajal, skincare items, oils, serums, ubtans, and all opened cosmetic products.
Items bought during sale, offers, or with coupon codes.

6. Cancellations